shipping & returns


Forms of Payment
frankie & fern accepts the following forms of payment: Credit Cards (American Express, Master Card, and Visa).
Sales Tax
Sales tax will be automatically applied to orders billed to Texas addresses. All other customers are responsible for sales tax payments as their state may require.
Purchasing & Shipping
An acknowledgement of your order will be sent by e-mail. Orders will be filled and shipped within three (3) business days subject to credit clearance, address verification and availability of items. Please note that you must supply us with your valid email address in your order to receive your electronic order confirmation.
Note: Free shipping applies to U.S. Domestic orders only. Please inquire with lisa@frankieandfern for international shipping and rates.
Returns & Exchange Policy
If you are unhappy with a purchase from frankieandfern.com, we will gladly accept it for return or exchange, but the item must be postmarked within ten (10) days of the original shipping date.
Please enclose a note with your name and phone number explaining the reason for the return or exchange. You must include the original receipt from your package for all returns/exchanges, and the items must not have been worn, altered, or washed, with tags still attached. We will credit the card on which the purchase was made.
Damage/defect merchandise must be reported within 5 business days of package arrival, please e-mail or call to notify us of your damaged merchandise. Damages not reported within 5 business days of package arrival cannot be refunded. Please include a copy of invoice or receipt.
For return instructions, please email lisa@frankieandfern.com.